Customer Satisfaction Feedback Questionnaire

Submitted : Mar, 02/24/2009 - 12:54.

Dear Customer,

By means of this Questionnaire, we wish that the efforts of continuous improving our company activities should enable to permit achievement of most competitive and complete specialized services. Therefore, feedback received from you by filling out this questionnaire is very useful for us to meet requirements related to safety level, quality and cost efficiency, so that our collaboration to be beneficial to both parties.

Very lowLowMediumGoodVery goodNo direct relations
How do you appreciate co-operation between your company and ROMATSA?
12345678910
Imagining you are supplied with perfect services will you please estimate how far, or how near, our services are for you, as against the perfect level?
UnsatisfactorySatisfactoryGoodVery good
Please rate the ability of ROMATSA to accomplish the engagements (coordination procedures/co-operation) with your company.
Very lowLowMediumGoodVery good
4. Please rate the quality of services delivered by ROMATSA R.A. compared with other Air National Services Providers.
5. Generally, how do you appreciate the quality of the following services provided by ROMATSA
Very LowLowGoodVery good
ACC
Very LowLowGoodVery good
APP
Very LowLowGoodVery good
TWR
Very LowLowGoodVery good
AIS/METEO
Very LowLowGoodVery good
PNA/CNS
Customer orientedFlexibleEfficientProfessionalsTransparentNone of these
Services provided by ROMATSA are:
YesNo
Have you ever need to contact the ROMATSA leading staff for a specific issue?
YesNo
Is it easy to contact the ROMATSA leading staff for a specific issue?
YesNo
Were you satisfied with the manner on how the problem was solved?
NeverCasualOftenVery often
How often do you apply to ROMATSA leading staff as to resolve a specific issue (related to our specialized services provided by ROMATSA)?
UnsatisfactoryPartial satisfactorySatisfactoryGoodVery good
Please describe the overall satisfaction level regarding to quality services/products provided by ROMATSA
About you

Thank you for your suggestions and comments. We appreciate your opinions and will take them into consideration in order to improve quality of our services.